Return Policy

For Return and Exchange we accept goods of good quality within 14 days from the date of receipt of the order. In order to return or exchange the goods, the following conditions must be made: the goods were not in use, saved the original appearance of goods.

In order to proceed with the exchange / return of a product, send a photos of the product made from all angles or a video to confirm the quality of the product. A packaging must be exclusively a hard packing paper shipping box.

Please note: All deliveries are made at customer's expense. If the quality of the headwear will not meet the required standards it will be returned to the customer at customers expense. If the item is damaged during delivery, the exchange/return will not be confirmed and the item will be returned to the customer at customers expense.

To return and exchange goods can contact us at rbcustom.us@gmail.com.

To start a return, you can contact us at rbcustom.us@gmail.com. Please note that returns will need to be sent to the following address: 

123 MELROSE STREET
APT 272
BROOKLYN, NY 11206

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, as custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rbcustom.us@gmail.com.